Fascinating industry, young company, great team, exciting IT projects and a strong product:
You can find all of this with us in Nidau, just 5 minutes from Biel train station and Lake Biel.
Swissteach develops the Learning Management System Global Teach® and implements innovative educational so-
lutions. To complement our DevOps team, we are looking for a/an employee as of now or by agreement
SUPPORT EMPLOYEE 80-100% (F/M/D)
As a support employee, you will have direct contact with our exciting clients from various industries.
You are their first point of contact and help them further. This means you will play a key role in
customer satisfaction. At the same time, you will also support your colleagues with IT concerns and manage the internal
infrastructure. Become part of our DevOps team and expand your knowledge in IT support, testing and mainte-
nance of the internal infrastructure.
Your tasks
- Managing the hotline
- Processing written inquiries via email and ticket system
- Ensuring that customer inquiries are resolved completely and to their satisfaction
- Support in release testing
- Support with internal IT concerns
This is what sets you apart:
- You have an IT education or comparable experience in the ICT sector.
- You have experience in using web applications.
- You are interested in familiarizing yourself with our Global Teach® product in detail.
- You are motivated and enjoy taking care of our customers’ concerns.
- You remain calm and keep an overview, even when things get hectic.
- You have knowledge of using Atlassian Servicedesk or another ticketing system.
- You have very good knowledge of German and French, as well as good knowledge of English.
- You work independently, proactively and have a convincing demeanor.
- You are a Swiss citizen or have a residence permit B EU/EFTA with a flawless reputation.
Swissteach AG, Hauptstrasse 10, 2560 Nidau – www.swissteach.ch
What you can expect
- You will work in a well-coordinated team of around 30 specialists.
- We enable you to have customer contact in the EU area.
- We support your professional development and further training.
- Flexible working time models and home office make it easier for you to reconcile work and private life.
- Benefits
- Possibility to work in the home office or via mobile working
- On request: complete hardware equipment so that you can work optimally in your home office
- Pension fund 60% – 40%
- Daily sickness allowance insurance is 100% covered by SWT
- Flexible working hours, as well as annual working hours
- 5 weeks of vacation
- In the office on site: Attractive, modern workplaces with good public transport connections and free parking
opportunities - Free hot and cold drinks, fresh fruit and chocolate on site.
- We contribute CHF 170.00 annually to a public transport, sports or wellness subscription
- We organize several internal events every year, such as a summer event and Christ-
mas celebration for all employees. - For sports enthusiasts: Tickets for games of BSV Bern
How we get to know each other
Questions about the position? Contact our DevOps manager devops@swissteach.ch.