Ihre Mitarbeiterentwicklung soll endlich effizient laufen? Wir unterstützen Sie gern mit unserem IMPULSZENTRUM
Inquiries

SUPPORT EMPLOYEE 80-100% (F/M/D)

Fascinating industry, young company, great team, exciting IT projects and a strong product:
You can find all of this with us in Nidau, just 5 minutes from Biel train station and Lake Biel.
Swissteach develops the Learning Management System Global Teach® and implements innovative educational so-
lutions. To complement our DevOps team, we are looking for a/an employee as of now or by agreement

SUPPORT EMPLOYEE 80-100% (F/M/D)

As a support employee, you will have direct contact with our exciting clients from various industries.
You are their first point of contact and help them further. This means you will play a key role in
customer satisfaction. At the same time, you will also support your colleagues with IT concerns and manage the internal
infrastructure. Become part of our DevOps team and expand your knowledge in IT support, testing and mainte-
nance of the internal infrastructure.


Your tasks

  • Managing the hotline
  • Processing written inquiries via email and ticket system
  • Ensuring that customer inquiries are resolved completely and to their satisfaction
  • Support in release testing
  • Support with internal IT concerns

This is what sets you apart:

  • You have an IT education or comparable experience in the ICT sector.
  • You have experience in using web applications.
  • You are interested in familiarizing yourself with our Global Teach® product in detail.
  • You are motivated and enjoy taking care of our customers’ concerns.
  • You remain calm and keep an overview, even when things get hectic.
  • You have knowledge of using Atlassian Servicedesk or another ticketing system.
  • You have very good knowledge of German and French, as well as good knowledge of English.
  • You work independently, proactively and have a convincing demeanor.
  • You are a Swiss citizen or have a residence permit B EU/EFTA with a flawless reputation.
    Swissteach AG, Hauptstrasse 10, 2560 Nidau – www.swissteach.ch

What you can expect

  • You will work in a well-coordinated team of around 30 specialists.
  • We enable you to have customer contact in the EU area.
  • We support your professional development and further training.
  • Flexible working time models and home office make it easier for you to reconcile work and private life.
  • Benefits
    • Possibility to work in the home office or via mobile working
    • On request: complete hardware equipment so that you can work optimally in your home office
    • Pension fund 60% – 40%
    • Daily sickness allowance insurance is 100% covered by SWT
    • Flexible working hours, as well as annual working hours
    • 5 weeks of vacation
    • In the office on site: Attractive, modern workplaces with good public transport connections and free parking
      opportunities
    • Free hot and cold drinks, fresh fruit and chocolate on site.
    • We contribute CHF 170.00 annually to a public transport, sports or wellness subscription
    • We organize several internal events every year, such as a summer event and Christ-
      mas celebration for all employees.
    • For sports enthusiasts: Tickets for games of BSV Bern

How we get to know each other
Questions about the position? Contact our DevOps manager devops@swissteach.ch.

Send your application digitally to bewerbung@swissteach.ch – We look forward to hearing from you!

Apply now.

Please feel free to send us your application documents. We look forward to hearing from you.

By Email (Digital)

bewerbung@swissteach.ch

Or use our form

Your Application Documents

Didn't find what you're looking for?

Are you motivated, competent, and full of ideas? If you would like to be part of our team, we look forward to receiving your unsolicited application!

Apply speculatively now

Don't worry.
We will find a suitable place for you!

Please feel free to send us your application documents. We look forward to hearing from you.

By Email (Digital)

hr@swissteach.ch

Or use our form

Your Application Documents

Form is initialising

Potential calculation of your HR processes Company details #1 Company details #2 Employee details Current training Previous process Your details

Potential calculation of your HR processes

German
English

Please choose an answer

EUR
CHF
GBP

Please choose an answer

Company details #1

Domestic only
across Europe
Worldwide

Please choose an answer

Company details #2

Yes
No

Please choose an answer

Employee details

Yes
No

Please choose an answer

Current training

Face-to-face training only
Exclusively digital training courses
Mix - On-site 70% / Remote 30%
Mix - On-site 30% / Remote 70%

Please choose an answer

Designated HR staff organise all administrative tasks (e.g. invitations to participants, reservations for rooms and the necessary infrastructure or other resources).
Designated HR staff organise most of the administrative tasks (e.g. invitations to participants, reservations for rooms and the necessary infrastructure or other resources). Parts of the process are partially automated.
A software system automates numerous actions. However, there are still numerous manual organisational tasks that require specific employees to take action for the final organisation.
We already have a (learning management) system that supports us with the organisational tasks required for training. There are still a few organisational tasks that have to be carried out manually by a very small number of employees and with only a manageable amount of effort.
We already have a (learning management) system that supports us in all the organisational tasks required for training. It is essentially the brain and coordinating centre that serves all stakeholders in the learning process.

Please select the category that best applies to your company.

  • Manual documentation (e.g. Excel-based qualification matrix)
  • Manual planning, organisation and invitation by (HR) employees
  • Manual certificate creation by (HR) employees
  • Manual signature of the certificate and physical delivery
  • Manual documentation of current qualification status in a list (responsible: employee or supervisor)
  • Manual documentation (e.g. manual entry in ERP system)
  • Manual planning, organisation and invitation by (HR) employees
  • Manual certificate creation by (HR) employees
  • Manual signing of certificates and physical delivery by (HR) employees
  • Manual entry of current qualification status in (ERP) system by employees & supervisors
  • Partially automated documentation (e.g. via an ERP system)
  • Manual planning, organisation and invitation by (HR) employees
  • Digital certificate created and stored in the (ERP) system by (HR) employees
  • Manual signature of the certificate and physical delivery by (HR) employees
  • Current qualification status entered manually into the (ERP) system by employees & supervisors
  • Numerous automated documentation steps (e.g. via an ERP system/learning management system)
  • Manual planning, organisation and invitation
  • Digital certificate created by (HR) employees in the (ERP) system and stored there
  • No physical signature
  • No physical output
  • Current qualification status is automatically recorded and documented in the (ERP) system
  • Fully automated documentation (e.g. via an ERP system/learning management system)
  • Planning, organisation and invitations via the system
  • Digital certificate automatically generated by the system and stored digitally there
  • No physical signature (date and identity verified by the system)
  • No physical output
  • Current qualification status is automatically recorded and documented by the system as part of the certificate creation process

Please select the category that best applies to your company.

Previous process

Wie schätzen Sie Ihren bisherigen Prozess ein?

Expense much too high
Expenditure too high
Moderately high expenditure
Low effort
Very low effort

Please choose an answer

Process reliability very low
Low process reliability
Process reliability moderately high
High process reliability
Process reliability very high

Please choose an answer

Your details

Only 1 step left.

If all your information is correct, please enter your contact details here. After submitting your data, you will immediately receive a download link via email* to your potential calculation.

If you find an error in the information, you are welcome to revise the data. Simply click on the corresponding square in the progress bar and edit your data there.

*Please also check your spam folder if necessary.