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  • Isabelle Ulbrich


E-learning has been absolutely in vogue for several years and at the latest since the Corona Pandemic hit in 2020. Companies and private individuals are taking advantage of the benefits of seminars, courses and other formats in the digital space. But in order for the offer to improve, which is ultimately in the interest of providers and customers, a certain feedback culture is indispensable.

This is precisely why we from SWISSTEACH would like to show you some interesting questions in the following, which can serve as useful feedback and evaluation afterwards, as it is also common with face-to-face events.

Question 1: Was the quality technically convincing?

In face-to-face events, it becomes clear relatively quickly to what extent the technical implementation was convincing. If the projector breaks down or other problems occur, everyone notices. The evaluation of e-learning, on the other hand, has the much greater challenge of identifying technical problems that may not have been obvious to everyone during the implementation. But only by collecting feedback afterwards such problems can be avoided for the future. General impressions can also be clarified with this question in order to grow from them.

Question 2: Were questions and teaching content understandable?

In addition to the technical framework, evaluation in e-learning is of course particularly concerned with ensuring that everything is understandable in terms of content as well. The keyword here is "language appropriate to the target group". If you as a company are interested in further training, some basics may not need to be explained, while the terminology, depending on the group of participants, may not be too technical either.

Question 3: Which contents were particularly convincing and why?

Learning opportunities provided by the organiser can also be measured by positive feedback. Ideally, this not only inspires confidence, but also shows which concepts are particularly well received. Thus, the evaluation of e-learning is particularly advanced by such approaches.

Question 4: Which contents were not convincing and why?

But constructive criticism regarding the less successful points is also important. It is crucial that the small question of "why" is also always clarified. This is the only way to really understand what went wrong, even if only individual points are mentioned. However, it must never be forgotten that the evaluation of e-learning is, of course, a matter of subjective opinions.

Note: There should always be a fairly large focus on this question in the evaluation of e-learning, as this is often where the most learning opportunities are.

Question 5 to 10 in the context of e-learning evaluation

Question 5: How satisfied are you with the course?

This question is a bit more complicated. For example, it is generally good to ask about satisfaction, but this can be expressed in many ways. Therefore, it is possible to ask about general satisfaction in order to detect changes over long periods but also to focus something. The following categories can be used for this purpose:

  • Satisfaction with the time spent

  • Satisfaction with the format

  • Satisfaction with the price-performance

  • Satisfaction with the course content

  • Satisfaction with the transfer of knowledge

  • Satisfaction with the achievement of the learning objectives

Question 6: Were the learning objectives achieved?

Without a good reason, hardly any company will opt for e-learning. General but also very individual learning objectives can be set, which can then be met or not. The evaluation of e-learning can therefore also start at this point. Subjectivity also plays a major role here, but that is precisely what an evaluation of e-learning is ultimately about.

Question 7: Can the knowledge be put into practice for you?

Of course, the practical relevance is particularly interesting for companies. Sometimes it is precisely the theoretical knowledge that is the reason for participating in e-learning, but at least in a roundabout way, this will also have an important role for the work practice. Thus, the practical relevance can also be considered here.

Question 8: On a scale of 1 to 10, how well did you like the instructor?

Not only the e-learning as a course offer, but also the course leaders of a virtual training course themselves can be evaluated. It is not uncommon to query this area and it leads to better match-making on the side of the providers. In addition, the personal learning of the leader is also possible, which is why such questions are very often suitable. A “why” can also be included here.

Tip: Using scales to evaluate e-learning is also a good idea. This creates comparability and results can be quantified.

Question 9: Are you interested in further content from the provider?

Looking at the future is never out of place when evaluating e-learning. Keywords such as lifelong learning are on everyone's lips these days and are consequently quite often also aspired to by companies. Those who also look for new teaching content can profit from this. Such a question can easily determine the extent to which there is interest in further content. In addition, it is also possible to ask for topics to be explored in greater depth.

Question 10: Would you recommend the course to acquaintances or colleagues?

A nice feedback is also sought with question 10. Here, the focus is also on the future and, in addition, participants are subconsciously encouraged to think about this form of dissemination with such a concrete question. Thoughts like "Hey, recommending is actually a good idea" can quickly arise.

All in all, there are many points of reference around the evaluation of e-learning. By the way, our tried and tested LMS Global Teach has an integrated module for giving feedback after training. Feel free to ask us about it! You can also find more details and exciting offers for your e-learning area on our website!

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